Claim Support
When the unexpected happens we help you
Claims often need to be made at stressful and difficult times and that’s why we have a team of experienced Advisers to take care of the claim, support you and keep you updated throughout the process.
With compassion at the heart of what we do, our goal is to make the claims process as easy and clear as possible. We pride ourselves on helping to make it stress-free, so you can focus on what matters most.
How to make a claim
If something happens and you need to make a claim, get in touch with us as soon as possible.
Life & Health: email claims@totallife.co.nz
General Insurance: email giclaims@totallife.co.nz
Or call our claims team on 800 267 768.
It is crucial to know exactly what you’re covered for. Policy documents aren’t the most exciting documents to read, but they are important. Make sure you understand your policy and all that is and is not covered. This way, if you need to make a claim you can be confident you won’t be disappointed.